Careers

Key Responsibilities:

• Design, architecture, and delivery of Kubernetes (i.e., Red Hat OCP) projects for WE clients

• Collaborate with the professional services delivery team, Office of the CTO, and sales team on various client engagements

• Ability to quickly learn and adapt to new technologies, concepts, and toolsets

• Ability to work independently on client projects, consultant mindset

• Assist with developing a scope of work, project tasks, and project plans

• Ability to handle multiple priorities and work under pressure advocating for WE, our clients, and our partners; always representing with the highest ethics and standards of conduct.

• Majority of work is remote, however ability to travel to see clients face to face (when lockdowns are not in place)

Skills / Qualifications:

• Post-secondary degree (College or University education)

• Architecture and delivery experience with Kubernetes (i.e., OCP) solution implementation

• 5+ years’ experience working with Linux or Unix operating systems

• 5+ years’ experience with one or more of the following core platforms: Red Hat OpenShift, Red Hat OpenStack, Google Anthos

• Experience with automation toolsExperienced designing and implementing Kubernetes, cloud, and PaaS solutions

• Ability to quickly learn and adapt to new technologies, concepts, and toolsets

• Deliver exceptional client experience and ability to work within a defined project and following changecontrols.

• Excellent customer facing skills with strong verbal, written, and listening skills

• Experience in pre-sales solutioning and proposal writing is an asset

Nice To Have Skills:

• Experience with one or more of the following cloud technology platforms: Microsoft Azure, AmazonWeb Services (AWS), Google Cloud Platform (GCP)

• Understanding of DevOps concepts, software development lifecycle (SDLC), and site reliability engineering (SRE)

Key Responsibilities:

• Design and implement LAN/WLAN & security solutions for WE customers

• Work with WE’s internal IT and sales teams to install, configure, migrate, troubleshoot, and support proposed solutions

• Creation of detailed design, as-built, environment discovery documentation

• Lead and manage infrastructure projects

• Mentor and train coworkers

• Assist the Solution Architects with developing statements of work (SOWs), workflow breakdowns, project plans, and bill of materials (BOMs)

Skills / Qualifications:

• College or University education or equivalent

• 5+ years experience with design, architecture, and implementation of LAN/WLAN & security infrastructure, such as Aruba, Fortigate, HPE, Cisco, etc.

• 5+ years experience in supporting customer infrastructure, monitoring, and remediation of issues for various firewall manufactures, such as Fortigate, Palo Alto, Cisco, etc.

• 5+ years of hands-on experience in routing configuration and switching protocols, including BGP, OSPF, vPC, VLAN, HSRP, static routes, etc.

• 5+ years of firewall migration experience between various firewall platforms (Cisco, Juniper, Fortigate, Palo Alto, etc.)

• 3+ years of hands-on experience with Aruba ClearPass, Aruba Airwave, Fortinet, FortiGate, FortiManager, Forticloud, and FortiAnalyzer

• 3 years of experience as a lead IT consultant

• Ability to work independently with a client-facing, consultant mindset.

• Hold an active technical certification in at least one Tier 1 networking solution (i.e. Aruba, HPE, Fortinetetc.)

• Strong documentation skills and the ability to work within a defined project and change controls.

• Ability to explain technology to audiences with varying levels of technical knowledge.

Nice To Have Skills:

• Industry certifications desired (Cisco, Aruba, Fortinet, Palo Alto Networks)

• Experience in pre-sales solutioning and proposal writing

• Experience with cloud networking and software-defined network technologies

• Experience or certifications in advanced networking tools, like Tenable, Splunk, Ansible, CyberArk, DarkTrace, etc.

• Experience with other core technologies (VMware, Wireless, Linux, Containers)

• Excellent customer-facing skills with strong verbal, written, and listening skills a must.

• Excellent and proven documentation skills.

• Used to working in a high-stress environment with multiple clients.

• Ability to work in a team environment or take a lead project architecture position when required.

• Professionalism, confidence, business case analytical, presentation, and time management skills are required.

• Mentoring and training new team members as your skill sets progress.

Key Responsibilities:

• Working knowledge of Cloud Platform such as Azure, AWS

• Hands on experience on Application development such as Java

Skills / Qualifications:

• OpenShift Enterprise implementation and support

• Exposure to containerization, the Docker project, Kubernetes, and OpenShift

• Understanding of Red Hat Enterprise Linux (RHEL)

• Configure and deploy OpenShift Enterprise master hosts

• Configure and deploy OpenShift node hosts

• Deploy the OpenShift Enterprise authentication

• Manage OpenShift Enterprise resources

• Use OpenShift Enterprise to deploy applications

• 6 to 8 years of working experience

Key Responsibilities:

• Creates and modifies computer programs based on project specifications.

• Collaborates with department heads, managers, and other stakeholders to fully understand the tasks that must be accomplished by the software requested.

• Designs or assists with the design of graphical user interfaces (GUI) as needed.

• Collaborates with systems analyst to obtain and analyze project specifications and flow charts.

• Develops a flow chart of data input and potential problems that could emerge in a given environment; creates contingencies within the program for these possibilities, including error messages or alternate data flows.

• Tests programs; coordinates and observes beta testing of new or updated programs.

• Debugs or corrects any issues discovered during beta testing.

• Issues stable release.

• Analyzes, reviews, and revises programs as needed to increase operating efficiency or adapt programs to new requirements.

• Develops and maintains documentation of program development and revisions.

• Provide training to end users.

• Performs other related duties as assigned.

Skills / Qualifications:

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Suite or related software.

• Thorough understanding of computer programming languages, which may include C, C++, Java, Python, Swift, and latest programming tools.

• Excellent interpersonal skills.

• Ability to predict potential user and software issues.

• Ability to create complex code.

• Organizational skills and attention to detail.

• Backend or Front-End Development

• Mobile and Web Development

• UI / UX Design (Nice to have)

• Experience in REACT and API Development

Key Responsibilities:

• Sets goals and develops plans for business and revenue growth

• Conceptualizes, formulates, and implements new target market initiatives

• Leads the sales team in the promotions, sales, and marketing of the products

• Pursues customer leads and moves them through the sales cycle

• Conducts technical product presentations to different target market segments

• Possesses confidence dealing with stakeholders from line managers to C-level

• Creates a product validation design

• Provides technical assistance, training, and other ancillary services to clients

• Builds long-term relationships with new and existing customers

• Reviews, approves, and negotiates client pricing with both existing and potential customers

• Develops Technical Sales Representative/s into valuable salespeople through:

1. Effective key account management

2. Sales coaching and training

• Ensures consistent achievement of sales goals

• Collaborates with the sales team and management team to ensure profit goals are achieved

• Takes ownership and manages the total department budget

• Monitors competitor activities and tries to keep abreast of the industry tends and best practices

• Submits reports necessary for monitoring sales activities, project pipeline, and work deliverables

• Expands market reach through product launching activities, educational seminars, exhibits, and trade shows

• Liaises with business partner representative to concur on business strategies, distribution model, territory management, and sales growth objectives

Skills / Qualifications:

• Bachelor’s degree in IT, Marketing, Business Administration or Communications

• A Master’s Degree is an advantage

• At least 5 years experience as a Sales Manager

• Sales experience in expanding client base in one or many of the target markets IT, Fintech, bank, Telco

• Proven track record of success in meeting and exceeding sales goals

• Strong leadership skills with the ability to coach and motivate a sales team

• Keen organizational expertise ensuring financial targets are achieved through effective territory management, employee performance monitoring, negotiation, and time management skills

• Ability to build rapport demonstrating successful customer relationship management

• Strong technical skills with the ability to provide science-based recommendations to clients

• Proficient in communication and presentation skills

• Knowledgeable in MS Word, MS Excel, and MS PowerPoint

• Knowledgeable in CRM (Customer Relationship Management) system

• Driving skills to ensure efficient territory coverage

The first technical escalation point of business-impacting problems that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen will be challenged daily. Quick thinkers who can make decisions on their feet will be successful in this job.

Key Responsibilities:

• Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.

• Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis

• Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.

• Identifying and troubleshooting reoccurring platform issues and engaging with the senior engineering team for resolution as needed.

• Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.

• Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.

• Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.

• Provide top-notch technical support in areas of Networking subject-matter expertise.

• Monitoring and working with various network management tools.

• Troubleshoot networking, routing, and inter-connectivity issues, including troubleshooting of network device configuration.

• Identify and drive opportunities to automate repeatable networking tasks including through creation and maintenance of scripts and tools.

• Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.

• Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.

• Participate in recurring after-hours on call rotations.

Skills / Qualifications:

• A curious disposition

• Strong written and oral communication skills

• Strong documentation and reporting skills

• Adaptability and flexibility

• A commitment to providing exemplary customer service

• A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer

• Layer 2 & 3 switching, VLANs, 802.1Q, and Static IP routing experience

• The ability to review, assess, and modify basic firewall rules

• Experience with static site-to-site and end-user VPN technologies, handling carrier/ISP interactions, and enterprise class carrier/ISP technologies such SDWAN, private circuits, metro WAN, dedicated internet, MPLS

• At least one, if not more, of these industry certifications: CCNA, CCNP, JNCIA-JUNOS, DCA

• Experience with public cloud networking (I.e. Azure, AWS, Google Cloud)

• Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF

• Experience with any of the following tools: SolarWinds N-central, Kaseya VSA, SolarWinds Network Performance Monitor, Wireshark

• Certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate

• A Bachelor’s Degree in a related field

Works within our Backup and Disaster Recovery team to provide technical support for backup and disaster recovery systems and serves as the first contact for customers via phone or email. Our Support Technicians handle initial triage and problem resolution and escalate to Level 2 Support Technicians as required. This position is perfect for someone looking to apply their technical expertise to a fast-paced, customer-focused environment.

Key Responsibilities:

• Manage backup and disaster recovery support tickets promptly and document customer interactions.

• Serve as the first contact with customers who need technical assistance via the phone or email.

• Perform troubleshooting using different diagnostic techniques and creative thinking.

• Troubleshoot, diagnose, and resolve hardware and software issues for cloud-based and customer-facing systems.

• Provide quick resolution and excellent customer service.

• Redirect unresolved matters to the next level of support.

• Provide information on related IT products or services.

• Keep records of problems and their solutions.

• Follow up with customers and meet prescribed SLAs.

• Provide feedback on processes and make recommendations on areas to improve.

• Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting.

• Perform fixes to Windows server and cloud systems.

• Perform post-resolution follow-ups with Level 2 technicians and customers as necessary.

• Assist with other customer issues and internal projects as required.

Skills / Qualifications:

• Hands-on experience diagnosing and resolving technical issues using creative problem-solving skills.

• Experience with Veeam is preferred

• Strong attention to detail and self-motivation.

• Previous working experience as a support technician for two years in a similar role.

• Intermediate knowledge of Windows operating systems—desktop and server.

• Bachelor's degree in computer science or a high school diploma and two years of relevant experience.

• Working experience with service desk ticketing systems, monitoring tools, and patching tools.

• Knowledge of VMware vSphere and Microsoft Hyper-V.

• Experience working with enterprise backup platforms is preferred.

• Basic network infrastructure knowledge (switching, routing, TCP/IP, etc.) and knowledge of Microsoft 365.

• Ability to follow processes but also think outside the box.

• Excellent organizational, communication, and interpersonal skills.

• Highly customer-oriented and patient.

You will be the first responder for business-impacting problems that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen will be challenged daily. Quick thinkers who can make decisions on their feet will be successful in this job.

Key Responsibilities:

• Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.

• Detect and analyze alarms and events to provide basic fault isolation, follow pre-defined runbooks, perform troubleshooting and escalate to higher-tiered technical resources, where appropriate.

• Monitor and process event tickets on a prioritized basis as to the customer impact and urgency of these events.

• Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.

• Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.

• Provide first level technical resolution for event tickets and alerts.

• Take ownership of documenting incidents, maintenance, and problem details in near real-time.

• Utilize various management tools to monitor availability, reliability, and performance of customer environments.

• Demonstrate problem solving skills that contribute towards the resolution of any issues that arise.

• Quickly assess issues to identify their likely root causes in various technical environments and technologies.

• Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events.

• Document solutions, processes, procedures and present them in writing, verbally on the phone or in-person.

• Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.

Skills / Qualifications:

• Experience supporting and administering:

  1. Baremetal rackmount and blade servers (Dell and HP preferred).

  2. Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups.

  3. On-premise virtual server environments (VMware and/or Hyper-V).

  4. Windows Server OS: Windows 2012 through Windows 2022, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics.

• Networking Basics (CompTIA Network+ equivalent).

• At least one of the following industry certifications: Microsoft, VMware, EMC, NetApp, Dell, Network+.

• A curious disposition.

• Strong documentation, reporting, analytical and problem-solving skills.

• The ability to effectively engage in customer-facing communications.

• Preferred Qualifications:

• Experience with any of the following tools: Kaseya VSA, Auvik.

• Industry certifications: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate.

• Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF.